Contact us

Members of Group MedicareBlue Rx can contact our customer service team that is dedicated to group members. If you have questions or concerns about your coverage, contact us using the information below.

If you do not get your coverage through Group MedicareBlue Rx, you will use different contact information to get in touch with customer service.

icon

Contact us online

Order a member ID card, pharmacy directory or Evidence of Coverage.

icon

Change payment option

Change how you pay for your plan premium.

  

icon

Update contact info

Update your email, phone number, or address.

  

Phone
1-877-838-3827 (TTY: 711)
8 a.m. to 8 p.m., daily, local time

Fax
1-855-874-4702

Mail
Group MedicareBlue Rx
P.O. Box 3178
Scranton, PA 18505

Disenrollment information

You may disenroll from Group MedicareBlue Rx only at certain times of the year, or under certain circumstances. You may disenroll by sending a written request to the address below:

Group MedicareBlue Rx
P.O. Box 3178
Scranton, PA 18505

Your rights and responsibilities upon disenrollment

When you leave or end your membership in Group MedicareBlue Rx, it's called a disenrollment. A voluntary disenrollment is when you decide to leave the plan. You can do this only at certain times of the year, such as if you want to change to another plan during the annual enrollment period.

An involuntary disenrollment is when the plan must end your membership. Examples of this are if you do not pay the plan's premiums, if applicable. If you are disenrolled for any reason, the plan will notify you of the date your membership will end and the reason for it ending. If you have questions about disenrollment, please call customer service.

Please contact your benefits administrator, employer group or union contact to discuss how this disenrollment impacts your other retiree health benefits.