Contact MedicareBlue Rx

Contact form
Order a member ID card, pharmacy directory or Evidence of Coverage

Change payment option
Change how you pay your monthly plan premium

Update contact info
Update your email, phone number or address

Prospective members:
Contact a Medicare Solutions specialist

If you have questions or want to request an enrollment kit, you can contact us by phone or mail.

Phone
1-866-434-2037 (TTY: 711)
8 a.m. to 8 p.m., daily, local time

Mail
MedicareBlue Rx
4301 Cambridge Rd.
Fort Worth, Texas 76155

Members:
Contact customer service

If you have questions about your coverage or need assistance with your plan, contact our customer service team.

Phone for individual members
1-888-832-0075 (TTY: 711)
8 a.m. to 8 p.m., daily, local time

Fax for individual members
1-855-874-4705

Mail
MedicareBlue Rx
P.O. Box 3178
Scranton, PA 18505

Employer group member customer service information

Disenrollment information

You may disenroll from MedicareBlue Rx only at certain times of the year, or under certain circumstances. You may disenroll by sending a written request to the address listed below, or by calling the phone number listed below.

Send written request to disenroll to:
MedicareBlue Rx
P.O. Box 3178
Scranton, PA 18505

Call Medicare to disenroll:
1-800-633-4227 (TTY: 1-877-486-2048)
24 hours a day, 7 days a week

Your rights and responsibilities upon disenrollment

When you leave or end your membership in MedicareBlue Rx, it’s called a disenrollment. A voluntary disenrollment is when you decide to leave the plan. You can do this only at certain times of the year, such as if you want to change to another plan during the annual enrollment period.

An involuntary disenrollment is when the plan must end your membership. Examples of this are if you leave the plan’s service area for longer than 12 months or permanently move out of the service area, or do not pay the plan’s premiums.

If you are disenrolled for any reason, the plan will notify you of the date your membership will end and the reason for it ending. If you have questions about disenrollment, please call customer service.

Employer group members:
Contact customer service

If you receive coverage through your employer or union, please contact us with questions about your Group MedicareBlue Rx coverage.

Phone for group members
1-877-838-3827 (TTY: 711)
8 a.m. to 8 p.m., daily, Central and Mountain times

Fax for group members
1-855-874-4702

Mail
Group MedicareBlue Rx
P.O. Box 3178
Scranton, PA 18505