Customer service online forms
Contact Form
Contact Customer Service, order a member ID card, pharmacy directory, or Evidence of Coverage.
Change Payment Method
Change how you pay for your plan premium.
Update Contact Information
Update your email, phone, or address.
Individual plan members contact Customer Service
1-888-832-0075 (toll free)
TTY hearing impaired users call 711
8 a.m. to 8 p.m., daily, Central and Mountain Times
Fax: for all individual and group plans
1-855-874-4702
Mailing address:
MedicareBlue Rx Customer Service
P.O. Box 3178
Scranton, PA 18505
For Medicare transition policy & medication therapy management program use the contact information above.
Prospective members contact a Medicare Solutions specialist
If you have a question or would like to request a MedicareBlue Rx enrollment kit, you may contact us by phone or postal mail. You can also order an enrollment kit online. Additional printed materials are available in some markets.
Phone:
1-866-434-2037
TTY hearing impaired users call 711
8 a.m. to 8 p.m., daily, Central and Mountain Times
You have the option to speak with a licensed sales representative when you call this number.
Mailing address:
MedicareBlue Rx
4301 Cambridge Rd.
Fort Worth, Texas 76155
Disenrollment
You may disenroll from MedicareBlue Rx only at certain times of the year, or under certain special circumstances, by sending a written request or by calling. The contact information is listed below. Also see rights and responsibilities upon disenrollment
Phone (disenrollment):
1-800-MEDICARE (1-800-633-4227)
TTY users call 1-877-486-2048
available 24 hours a day, seven days a week
Mailing address (disenrollment):
MedicareBlue Rx
P.O. Box 3178
Scranton, PA 18505
Employer Group MedicareBlue Rx Customer Service
Contact Employer Group MedicareBlue Rx
If you receive your coverage through your employer, group or union contact us with your Group MedicareBlue Rx questions using the information below.
Mailing address (group):
Group MedicareBlue Rx Customer Service
P.O. Box 3178
Scranton, PA 18505
Phone (group):
1-877-838-3827
TTY hearing impaired users call 711
8 a.m. to 8 p.m., daily, Central and Mountain Times
Fax: (group)
1-855-874-4702