Prospective members:
contact a Medicare Solutions specialist
If you have questions or want to request an enrollment kit, you can contact us by phone or mail.
Phone
1-866-434-2037 (TTY: 711)
8 a.m. to 8 p.m., daily, local time
Mail
MedicareBlue Rx
4301 Cambridge Rd.
Fort Worth, Texas 76155
Members:
Contact customer service
If you have questions about your coverage or need assistance with your plan, contact our customer service team.
Phone for individual members
1-888-832-0075 (TTY: 711)
8 a.m. to 8 p.m., daily, local time
Fax for individual members
1-855-874-4702
Mail
MedicareBlue Rx
P.O. Box 3178
Scranton, PA 18505
Employer group members:
Contact customer service
If you receive coverage through your employer or union, please contact us with questions about your Group MedicareBlue Rx coverage.
Phone for group members
1-1-877-838-3827 (TTY: 711)
8 a.m. to 8 p.m., daily, local time
Fax for group members
1-855-874-4702
Mail
Group MedicareBlue Rx
P.O. Box 3178
Scranton, PA 18505
Disenrollment information
You may disenroll from MedicareBlue Rx only at certain times of the year, or under certain circumstances. You may disenroll by sending a written request to the address listed below, or by calling the phone number listed below.
Send written request to disenroll to:
MedicareBlue Rx
P.O. Box 3178
Scranton, PA 18505
Call Medicare to disenroll:
1-800-633-4227
(TTY: 1-877-486-2048)
24 hours a day, seven days a week
Your rights and responsibilities upon disenrollment
When you leave or end your membership in MedicareBlue Rx, it’s called a disenrollment. A voluntary disenrollment is when you decide to leave the plan. You can do this only at certain times of the year, such as if you want to change to another plan during the annual enrollment period.
An involuntary disenrollment is when the plan must end your membership. Examples of this are if you leave the plan’s service area for longer than 12 months or permanently move out of the service area, or do not pay the plan’s premiums.
If you are disenrolled for any reason, the plan will notify you of the date your membership will end and the reason for it ending. If you have questions about disenrollment, please call customer service.